As providers of the ionCube24 service, the ioncube24.com website, and any other facilities that may be made available from time to time, collectively termed the "Service", we regard the privacy of our members data as crucial to all concerned, and this statement reflects our sincere commitment to providing a secure and safe Service and environment for every member.
INFORMATION GATHERING AND USE
The Service gathers and keeps only the minimal information as is necessary to provide a reasonable and satisfactory service. Members' personal information is not imparted to 3rd parties in any form. ionCube consistently receives praise for the dedication to customer support. If you have provided a contact phone number then where appropriate we may use this to proactively offer assistance, in responding to support queries and as part of the ongoing process of service improvement. We may use the contact information you supply through the Service at ioncube24.com and ioncube.com to contact you with pertinent information relating to your account, usage of the Service or with relevant marketing information, from which you can choose to opt-in and out at any time.
INFORMATION FOR ONLINE PURCHASES
For your security, information gathered and processed for effecting any purchase is handled on a secure server by third parties specialising in payment processing. Processing information is passed back to the Service for the purposes of order matching, however no information is returned concerning account details of credit or debit cards.
We offer opt-in for contact with relevant marketing information including special offers, which you are personally able to adjust your consent to within your account profile and at points where account profiles are not required. Changes to consent may take up to 24hrs to become fully effective.
PERSONAL RIGHTS OF EU CITIZENS UNDER GDPR
We support the right for privacy and the desire for a small digital footprint. Therefore we provide a number of ways for you to exercise your rights under the GDPR, some of which you can do within your account, and some you will need to contact us about.
Right for access - We provide an account profile where you can view your account information, previous orders and licensed machines. There is a feature that allows you to transfer this information out of our system for use elsewhere. Do contact us if there is something you want to know that does not appear within your account profile.
Right to be forgotten - Should you require your data to be purged please contact us using any of the methods listed below and we will be happy to assist with the request.
Request for correction - The same account profile mentioned above has for many of the items an editing feature for correction. If you find that an item needing correction cannot easily be corrected then please let us know. We will assist in the correction as well as provide a means (if at all possible) for self-service of it in the future.
Objection of processing - We don’t use any automated decision making or profiling processes which take a final decision in how we view or use your data day-to-day. If you have any concerns to please make contact.
You can contact us at any time in either via the support system or direct email to our Data Protection Officer (Kevin Groves) at email@example.com.
A cookie is a piece of data stored on a visitor's computer containing information sent from the Service. It is passed to the Service when the user requests pages. The Service uses a cookie to establish and authenticate a private session between a member and the Service. Cookies cannot be used to obtain any information from the users computer other than that which was stored in the cookie by the Service in the first place. The cookie is invalidated and may be deleted by the member's browser when the member elects to log out of the Service.
TRANSACTION AND LOG FILES
Web server log files are kept for the purpose of analysing patterns of usage, and to detect problems with, or attacks on, the Service. Log files contain the IP address of website visitors, which may be used for ensuring secure, uninterrupted and correct operation of the site. Transaction logs are kept for the purpose of detecting site problems and to assist in effecting an accurate restoration of state in the event of site failure.
The ionCube24 site may contain links to other sites and services, however we are not responsible for nor endorse any such sites or services. Such sites may have privacy policies and practices different to those of ionCube24. You are encouraged to review and be aware of the policies in effect on other sites.
Access to ionCube24 is encrypted with 2048 bit keys and the SHA-256 + RSA signature algorithm. SSLv3 is also disabled to mitigate the flaws in SSLv3 and the so-called POODLE exploit reported by Google in 2014.
TRACKING AND MONITORING
ionCube works with third parties for the purpose of fault detection, payment processing, performance measurement, targeted information based on members' interests and conversion tracking such as PayPal, Taxamo (EU VAT calculations), VIES VAT number validation service, Google and Lucky Orange. Third party services and interest-based advertising can sometimes be opted out of through the Do Not Track functionality of the web browser (if provided). Twitter promotions may be run from time to time, and can be opted out of as described here.
If you are unhappy with how your Personal Data is processed by ionCube, you have the right to complain to the Data Protection Officer (Kevin Groves) at firstname.lastname@example.org. If you remain unhappy, following ionCube’s response to your complaint, you have the right to lodge a further compliant with our Supervisory Authority, The Information Commissioners Office (ICO).
The ICO’s address is: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow Cheshire, SK9 5AF. You can also contact them by telephone on 01625 545 745 or via their website at www.ico.org.uk.
(c) ionCube Ltd. Updated May 25th, 2018